TERMS OF SERVICE

ONE BMT Platform
Operated by CHILLED YELLOW BIRD LTD

Last updated: 09/03/2026

INTRODUCTION

These Terms of Service (“Terms”) govern your access to and use of the ONE BMT platform and services (“Service”) provided by:

CHILLED YELLOW BIRD LTD
Company number: SC876614
United Kingdom

By creating an account, accessing, or using the Service, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use the Service.

These Terms form a legally binding agreement between you (“Customer”, “User”, “you”) and CHILLED YELLOW BIRD LTD (“Company”, “we”, “us”, “our”).

2. DESCRIPTION OF THE SERVICE

ONE BMT is a business management platform designed for small and medium businesses. The platform may include, but is not limited to:

• CRM and customer management
• Messaging and communication tools (SMS, email, WhatsApp, social messaging where available)
• Booking and scheduling systems
• Estimates and invoicing tools
• Payment processing integrations
• Marketing automation tools
• Social media planning tools
• Landing page and funnel builders
• Workflow automation
• AI-powered content tools
• Integrations with third-party services
• Reporting and analytics

The Service may evolve over time. We reserve the right to modify, remove, or add features at any time.

3. ELIGIBILITY

To use the Service you must:

• be at least 18 years old
• have the legal capacity to enter into contracts
• use the Service for lawful business purposes

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations in your jurisdiction.

4. ACCOUNT REGISTRATION

To access the Service, you must create an account.

You agree to:

• provide accurate and complete information
• maintain the security of your login credentials
• keep your account information updated

You are fully responsible for all activity that occurs under your account.

You must notify us immediately if you suspect unauthorized access.

We are not responsible for losses resulting from unauthorized access caused by your failure to maintain security.

5. CUSTOMER RESPONSIBILITIES

You agree that you are solely responsible for:

• the content you upload
• the legality of your communications
• the accuracy of customer data you store
• compliance with GDPR, UK GDPR, CAN-SPAM, PECR and similar laws
• obtaining consent for marketing communications
• proper use of automation and messaging tools

You must not use the platform to:

• send spam or unsolicited marketing messages
• harass or abuse individuals
• distribute illegal content
• infringe intellectual property rights
• conduct fraudulent activity
• distribute malware or harmful software
• violate privacy laws

We reserve the right to suspend or terminate accounts that violate these rules.

6. DATA AND PRIVACY

You are the Data Controller of any personal data stored in the platform.

CHILLED YELLOW BIRD LTD acts as a Data Processor providing the software infrastructure.

You are responsible for:

• obtaining lawful consent from individuals
• managing data subject requests
• ensuring lawful processing of personal data

The Service may use third-party infrastructure providers including cloud hosting providers.

Data may be processed outside the United Kingdom or European Economic Area.

We implement security measures designed to protect data but cannot guarantee absolute security.

7. THIRD-PARTY SERVICES

The Service may integrate with third-party platforms including but not limited to:

• payment processors
• messaging providers
• social media platforms
• email delivery providers
• hosting providers
• analytics tools

Your use of third-party services is subject to their respective terms and policies.

We are not responsible for the availability, performance, or policies of third-party providers.

8. AI FEATURES

The platform may include artificial intelligence tools that generate text, images, or other outputs.

AI-generated content may:

• be inaccurate
• contain errors
• require human review

You are responsible for verifying all AI-generated outputs before use.

We make no guarantees regarding the accuracy or reliability of AI-generated content.

9. PLATFORM AVAILABILITY

We aim to provide reliable service but do not guarantee uninterrupted availability.

The Service may be temporarily unavailable due to:

• maintenance
• system upgrades
• infrastructure issues
• external service failures

We are not liable for any losses caused by service interruptions.

10. PAYMENTS AND BILLING

Certain features require payment.

By subscribing to paid services you agree that:

• fees will be charged according to the pricing plan
• payments may be billed monthly or annually
• charges may occur automatically unless cancelled

All fees are non-refundable unless required by law.

Failure to pay fees may result in suspension or termination of access.

11. SUSPENSION AND TERMINATION

We may suspend or terminate your account if:

• you violate these Terms
• payment obligations are not met
• illegal activity is suspected
• your use threatens system security

You may cancel your account at any time.

Upon termination:

• access to the platform may be removed
• data may be deleted after a reasonable retention period

We are not responsible for loss of data after account termination.

12. INTELLECTUAL PROPERTY

All platform technology, software, and materials are the property of CHILLED YELLOW BIRD LTD or its licensors.

You receive a limited, non-exclusive, non-transferable license to use the platform.

You may not:

• copy or reproduce the software
• reverse engineer the system
• resell the platform without permission
• create derivative works

13. CUSTOMER DATA OWNERSHIP

You retain ownership of the data you upload.

However, you grant us the right to process that data for the purpose of operating the Service.

We may use aggregated and anonymised data to improve the platform.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

CHILLED YELLOW BIRD LTD shall not be liable for:

• indirect damages
• lost profits
• lost business opportunities
• data loss
• reputational damage

Our total liability shall not exceed the total amount paid by you for the Service in the preceding 12 months.

15. NO WARRANTIES

The Service is provided “as is” and “as available”.

We do not guarantee that:

• the platform will be error-free
• the service will be uninterrupted
• the system will meet all business requirements

16. INDEMNIFICATION

You agree to indemnify and hold harmless CHILLED YELLOW BIRD LTD from any claims, damages, or legal costs arising from:

• your misuse of the Service
• violation of these Terms
• violation of laws or regulations
• disputes between you and your customers

17. SECURITY

We implement reasonable security safeguards.

However, you acknowledge that no system is completely secure.

You are responsible for maintaining appropriate security practices when using the platform.

18. MODIFICATIONS TO THE TERMS

We may update these Terms at any time.

Updated versions will be posted on our website.

Continued use of the Service after changes constitutes acceptance of the updated Terms.

19. GOVERNING LAW

These Terms are governed by the laws of Scotland, United Kingdom.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Scotland.

20. CONTACT

If you have questions regarding these Terms, please contact:

CHILLED YELLOW BIRD LTD
Company number: SC876614
United Kingdom

Email: info@chilledyellowbird.com